Cookie Policy

Last updated: 25 August 2026

This Cookie Policy explains how Plumbco Ltd uses cookies and similar technologies when you visit plumbcoltd.uk.

It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information more broadly.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website.

They help websites function correctly and can also be used to remember preferences, understand how visitors use a website, measure advertising performance and improve the overall user experience.

We may also use similar technologies, such as tracking pixels, tags and local storage. In this policy, we refer to these collectively as "cookies" where appropriate.

2. How Plumbco Uses Cookies

We may use cookies to:

Make our website work correctly
Remember your cookie preferences
Understand how visitors use our website
Measure website performance
Identify which marketing channels generate enquiries
Measure form submissions and telephone calls
Track advertising conversions
Improve our advertising campaigns
Help us understand which services and pages are most useful to visitors

Some cookies are essential for our website to function. Others are optional and will only be used where appropriate consent has been provided.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to operate correctly.

They may be used for functions such as:

Website security
Remembering cookie consent choices
Maintaining essential website functionality
Managing forms or website sessions

Because these cookies are necessary for the website to work, they do not normally require your consent.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

They may collect information about:

Pages visited
Time spent on the website
Website navigation
Device and browser type
Approximate location
Traffic source
Website interactions
Enquiries or conversion activity

We use this information to improve the performance, content and usability of our website.

Advertising and Marketing Cookies

Advertising cookies help us understand whether our digital marketing campaigns lead to enquiries or other useful actions.

They may also be used by advertising platforms to measure campaign performance and, where applicable, help deliver more relevant advertising.

These cookies will only be used where the appropriate consent has been provided.

Functionality Cookies

Functionality cookies may be used to remember preferences and improve how certain features of our website operate.

4. Google Analytics 4

Where enabled, we use Google Analytics 4, commonly referred to as GA4.

Google Analytics helps us understand how people find and use the Plumbco website.

Information collected may include:

Pages viewed
Website sessions
Engagement with website content
Device and browser information
Approximate location
Referral source
Marketing campaign information
Conversion events

This helps us identify which pages are useful, how visitors move around the site and where improvements can be made.

Google Analytics cookies may include cookies such as:

_ga
_ga_*

The precise cookies and retention periods used can vary depending on Google's configuration and updates.

Analytics cookies are only activated where required consent has been provided.

5. Google Ads Conversion Tracking

We may use Google Ads conversion tracking to understand whether people who interact with our Google advertising subsequently take actions on our website.

These actions may include:

Completing a contact form
Requesting a quote
Clicking a telephone number
Calling Plumbco
Visiting important service pages
Completing another defined conversion action

Google Ads may use cookies including identifiers such as:

_gcl_au
Advertising or conversion-related Google cookies

These technologies help us measure which advertisements, keywords and campaigns generate enquiries.

Where required, Google Ads advertising and conversion cookies will only operate after consent has been provided.

6. Meta Pixel

Where enabled, we may use the Meta Pixel, provided by Meta Platforms.

The Meta Pixel helps us measure activity from advertising on platforms including Facebook and Instagram.

It may allow us to understand whether someone who has interacted with an advertisement subsequently:

Visits the Plumbco website
Views a particular service page
Submits an enquiry
Requests a quote
Completes another defined action

Meta-related cookies may include cookies such as:

_fbp
_fbc

The cookies used can vary depending on your browser, interaction with Meta services and how the Pixel is configured.

The Meta Pixel will only operate where the appropriate marketing consent has been provided.

7. Microsoft Advertising

Where enabled, we may use Microsoft Advertising, including Universal Event Tracking, or UET.

This helps us understand how advertising shown through services such as Bing contributes to website visits and customer enquiries.

Microsoft Advertising may collect information relating to:

Website visits
Advertising campaigns
Conversions
Pages viewed
Device and browser information
User interactions with the website

Microsoft Advertising may use cookies such as:

_uetmsclkid
_uetsid
_uetvid
MUID

The exact cookies used may change depending on Microsoft's systems and our advertising configuration.

Marketing cookies associated with Microsoft Advertising will only be used where the appropriate consent has been provided.

8. Call Tracking

Plumbco may use call tracking technology to understand which marketing channels generate telephone enquiries.

Call tracking can work by displaying different telephone numbers depending on how a visitor reached our website.

For example, it may allow us to identify whether a telephone enquiry originated from:

Google Ads
Microsoft Advertising
Organic search
Social media
Another marketing campaign

Call tracking providers may use cookies or similar technologies to maintain the correct telephone number during your website visit and attribute the call to the appropriate marketing source.

Information collected may include:

Marketing source
Campaign information
Date and time of the call
Call duration
Telephone number
Website session information

Where call recordings are used, callers will be provided with appropriate notice.

9. Cookies Used by Third Parties

Some cookies used on the Plumbco website may be provided by third-party services.

Depending on the technologies currently enabled, these may include:

Google
Meta
Microsoft
Call tracking providers
Website hosting providers
Security providers
Consent management platforms

These organisations may process data in accordance with their own privacy and cookie policies.

We recommend reviewing the privacy information provided by any third-party platform if you would like further information about how it processes data.

10. Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie consent banner.

You can use this to:

Accept optional cookies
Reject optional cookies
Choose specific categories of cookies
Review your preferences
Strictly necessary cookies may remain active because they are required for the website to function.

Where available, you can change your cookie preferences at any time using the cookie settings tool on our website.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

11. Managing Cookies Through Your Browser

You can also control cookies through your browser settings.

Most browsers allow you to:

View stored cookies
Delete cookies
Block all cookies
Block third-party cookies
Receive warnings before cookies are stored
Blocking all cookies may affect the way some parts of the Plumbco website operate.

Instructions vary between browsers, so you should refer to your browser's help or privacy settings for further guidance.

12. Cookie Retention Periods

Different cookies remain on your device for different lengths of time.

Session Cookies

Session cookies are normally deleted when you close your browser.

Persistent Cookies

Persistent cookies remain on your device for a set period or until you manually delete them.

The retention period depends on the individual cookie, its purpose and the provider responsible for it.

Third-party providers may change their cookie names or retention periods from time to time.

13. Consent and UK Data Protection Law

Where required, we ask for your consent before storing or accessing non-essential cookies on your device.

This includes cookies used for purposes such as:

Analytics
Advertising
Remarketing
Conversion tracking

Our use of cookies is intended to comply with applicable UK privacy requirements, including the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be made to reflect:

New technologies
Changes to the cookies we use
Changes to our advertising platforms
Changes in legal or regulatory requirements
Changes to the way our website operates

The latest version will always be published on this page.

15. Contact Plumbco Ltd

If you have any questions about our use of cookies or how we handle personal information, please contact:

Plumbco Ltd

121 Parkwood Road Bournemouth Dorset BH5 2BT

Email: enquiries@plumbcoltd.uk

Telephone: 0808 303 8888

Website: plumbcoltd.uk