Privacy Policy

Last updated: 25 August 2026

Plumbco National Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit plumbcoltd.uk, contact us, request a quote, book a service or otherwise interact with Plumbco.

It also explains how we use website analytics, advertising technologies, cookies and call tracking.

1. Who We Are

Plumbco National Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Company: Plumbco National Ltd

Company number: 17273234

Registered office: 121 Parkwood Road, Bournemouth, Dorset, England, BH5 2BT

Website: plumbcoltd.uk

Telephone: 0808 303 8888

Email: enquiries@plumbcoltd.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What Personal Information We Collect

The information we collect depends on how you interact with Plumbco.

Information you provide directly

When you contact us, submit an enquiry, request a quote or arrange a plumbing, heating or drainage service, we may collect:

Your name
Telephone number
Email address
Address or postcode
Details of the service you require
Information you include in an enquiry or message
Appointment and booking information
Property or site information relevant to the work
Payment and transaction information
Records of correspondence with us
Feedback or reviews you provide

Please avoid including unnecessary sensitive personal information when submitting an enquiry.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Device type
Browser type
Operating system
Approximate geographic location
Pages visited
Time spent on pages
Website navigation and interactions
Referral source
Advertising campaign information
Cookie and consent preferences
Conversion and enquiry information

We may collect this information through cookies, pixels, tags and similar technologies.

3. How We Use Your Personal Information

We may use your information to:

Respond to enquiries
Provide quotes and estimates
Arrange appointments and services
Deliver plumbing, heating, drainage and related property services
Contact you regarding an existing enquiry, booking or job
Process payments
Manage our customer relationships
Maintain records of work completed
Deal with complaints, queries, warranties or guarantees
Improve our website and services
Measure the effectiveness of our marketing
Understand how visitors use our website
Measure telephone calls, form submissions and other enquiries
Prevent fraud, misuse or security incidents
Meet our legal, tax and regulatory obligations

We will only use personal information where we have a lawful reason to do so.

4. Our Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases.

Contract

We may process your information where it is necessary to provide a quote, arrange a service, carry out work or fulfil our contractual obligations to you.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

This may include:

Responding to customer enquiries
Managing our business
Improving our services
Preventing fraud
Maintaining appropriate business records
Understanding the performance of our website
Measuring the effectiveness of our marketing

Consent

Where required, particularly for certain advertising, analytics and marketing cookies, we rely on your consent.

You can withdraw your consent or change your cookie choices at any time through the cookie settings available on our website.

Legal obligation

We may process information where necessary to comply with accounting, tax, regulatory or other legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, understand website usage, measure marketing activity and improve the experience of visitors.

Some cookies are necessary for the website to function. Others, including analytics and advertising cookies, will only be placed where appropriate consent has been provided.

Cookies may be grouped into categories such as:

Strictly Necessary Cookies

These cookies are required for core website functionality and cannot normally be switched off.

Analytics Cookies

These help us understand how visitors use our website, including which pages are viewed, how visitors navigate the site and which marketing sources generate visits or enquiries.

Advertising Cookies

These cookies and similar technologies help us understand the effectiveness of advertising campaigns and, where applicable, deliver more relevant advertising.

Functionality Cookies

These may help remember visitor preferences and improve website functionality.

You can manage non-essential cookies through our website's cookie consent tool.

You can also control or delete cookies through your browser settings, although blocking certain cookies may affect how the website operates.

6. Google Analytics 4

Where enabled and where appropriate consent has been provided, we use Google Analytics 4 (GA4) to understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages viewed
Sessions and website interactions
Device and browser information
Approximate location
Traffic source
Engagement with website features
Conversion activity

We use this information to analyse website performance, understand how visitors find and use our site and identify areas for improvement.

Google may process information collected through Google Analytics in accordance with its own privacy policies and contractual arrangements with website operators.

7. Google Ads Conversion Tracking

Where enabled, we may use Google Ads conversion tracking to understand whether our advertising results in actions such as:

Telephone calls
Contact form submissions
Quote requests
Bookings
Visits to important pages
Other relevant customer enquiries

Google Ads may use cookies or similar identifiers to attribute a website action to an advertisement.

This information helps us understand which campaigns are effective and improve how our advertising budget is used.

Advertising cookies will only be used where the appropriate consent has been obtained.

8. Meta Pixel

Where enabled, our website may use the Meta Pixel, provided by Meta Platforms.

The Meta Pixel can help us understand actions visitors take after viewing or interacting with advertising on platforms such as Facebook and Instagram.

Depending on your consent choices, information collected may include:

Website visits
Pages viewed
Form or enquiry interactions
Advertising campaign information
Browser and device information
Other conversion events configured on the website

Meta may use this information in accordance with its own privacy policies.

Where required, the Meta Pixel will only operate after you have provided consent for advertising or marketing cookies.

9. Microsoft Advertising

Where enabled, we may use Microsoft Advertising, including Microsoft Advertising's Universal Event Tracking technology, to measure the effectiveness of advertising shown through Microsoft services such as Bing.

This may allow us to measure:

Website visits following an advertisement
Enquiries or conversions
Pages viewed
Campaign performance
Actions taken on our website

Microsoft may use cookies or similar technologies when providing these services.

These technologies will be subject to your cookie consent choices where required.

10. Call Tracking

We may use call tracking technology to understand which marketing campaigns, advertisements or website visits generate telephone enquiries.

Call tracking can involve displaying different telephone numbers depending on how a visitor reached our website.

When you telephone us, we may collect:

Your telephone number
Date and time of the call
Call duration
The marketing source that generated the call
Information relating to your enquiry

Where calls are recorded, we will provide appropriate notification and process recordings in accordance with applicable data protection requirements.

Call tracking information helps us measure marketing performance and improve the way we handle customer enquiries.

11. Marketing

We may occasionally contact existing or prospective customers about relevant plumbing, heating, drainage or related services where we have a lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option included within the communication.

Stopping marketing communications will not prevent us from contacting you where necessary about an existing booking, enquiry, service or contractual matter.

12. Who We Share Your Information With

We may share personal information with trusted organisations that help us operate our business.

These may include:

Website hosting providers
Website developers and IT providers
Customer relationship management systems
Marketing and advertising providers
Analytics providers
Call tracking providers
Telephone and communication providers
Payment processors
Accountants and professional advisers
Engineers, contractors or service partners where necessary to fulfil your request
Government bodies, regulators or law enforcement organisations where legally required

Where third parties process personal information on our behalf, we require appropriate data protection arrangements to be in place.

We do not sell your personal information.

13. International Data Transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the information receives a level of protection consistent with UK data protection requirements.

This may include using recognised adequacy arrangements, contractual safeguards or other lawful international transfer mechanisms.

14. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

Whether you become a customer
The type of service provided
Contractual requirements
Warranty or guarantee periods
Accounting and tax requirements
Potential legal claims
Marketing consent
Regulatory requirements

Where information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

15. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Disclosure
Alteration
Misuse
Destruction

Access to personal information is restricted to people and organisations that have a legitimate reason to use it.

No internet-based system can be guaranteed to be completely secure, but we take proportionate measures to protect the information we hold.

16. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights regarding your personal information.

These can include the right to:

Access your information – request a copy of the personal data we hold about you.
Correct your information – ask us to correct inaccurate or incomplete information.
Delete your information – ask us to erase personal information in certain circumstances.
Restrict processing – ask us to limit how we use your information.
Object to processing – object to certain uses of your information, including some forms of direct marketing.
Data portability – request that certain information is provided in a portable format.
Withdraw consent – withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before responding to a request.

17. Complaints

If you are concerned about how we use your personal information, please contact us first so we can investigate the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

You can find further information about your rights and how to make a complaint through the ICO website at ico.org.uk.

18. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party site you visit.

19. Children's Privacy

Our services are intended for adults seeking plumbing, heating, drainage and related property services.

We do not knowingly collect personal information from children for marketing purposes.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations or the way we process personal information.

The latest version will be published on this page and the "Last updated" date will be amended accordingly.

21. Contact Plumbco

If you have questions about this Privacy Policy, your personal data or your data protection rights, please contact:

Plumbco National Ltd

121 Parkwood Road, Bournemouth, Dorset, BH5 2BT